Peek experiences permanent outage for older devices, vows to replace with free Peek 9

Thinking of upgrading your Peek or Peek Pronto to a shiny new Peek 9 ? You may no longer have a choice — following an epic fail when migrating to a new network provider, loads of older devices were reportedly fried. Normally consumer outrage would run rampant at this news, but Peek CEO Amol Sarva has a plan — he’s offering brand-new Peek 9s to existing customers, free of charge. It’s not clear what will happen to the older units at this point, but a Peek customer service rep says that while fried QWERTY candybars are no more, the unscathed Peeks might possibly be turned back on. “We are currently waiting on T-Mobile to decide our fate,” the rep wrote, “There is still a CHANCE that the sky is not falling and older devices will continue to work.” In the meantime, Sarva has a rather difficult instruction for affected customers looking to get in on the deal: “Just check your email.” [Thanks, standingup] Peek experiences permanent outage for older devices, vows to replace with free Peek 9 originally appeared on Engadget on Sat, 16 Oct 2010 21:54:00 EDT. Please see our terms for use of feeds . Permalink

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