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Inside The Apple Store: The Rules That Govern The Retail Chain

When you enter an Apple Store, you probably don’t realize just how meticulously engineered your entire experience is, from walk-in, to check-out. A new report from The Wall Street Journal reveals just how much planning goes into shaping your time in the store, from what employees are and aren’t allowed to say, to the kind of cable used to keep the laptops locked to the tables. Some of the more surprising details: — Apple’s sales per square foot are now $4,406 — higher than luxury jewelry retailer Tiffany’s and Co. — More people visit Apple Stores in a quarter than visit the four biggest Disney theme parks. — In-store technicians are asked to deal with emotional customers by using “simple reassurances” that they are listening, like, “Uh-huh” and “I understand.” — Employees at the Genius Bar are asked to say “as it turns out” instead of “unfortunately,” for a more positive spin on their bad news. — Genius appointments are routinely triple booked, so that they are extremely busy much of the time. — Employees are forbidden from correcting customer mispronunciations, because it would make them feel “patronized.” — Apple’s retail philosophy is described by the acronym A.P.P.L.E. — “Approach customers with a personalized warm welcome,” “Probe politely to understand all the customer’s needs,” “Present a solution for the customer to take home today,” “Listen for and resolve any issues or concerns,” and “End with a fond farewell and an invitation to return.” — Employees who are six minutes late three times in six months may be fired. — So many people on Apple’s first retail team came from Gap that people joked that they were working at “Gapple.” — While Geniuses make up to $30 an hour, other employees make $9 to $15 an hour, and few employees move up into corporate positions. — New employees are made to shadow more experienced co-workers and are forbidden to talk to customers until they’re ready–which takes a few weeks, or more. — Steve Jobs is deeply invested in the details of the store, down to the kind of security cables holding devices down.

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Prince William, Kate, Queen Elizabeth <![CDATA[&]]> More Turn Out For Garter Day (PHOTOS)

Text by the Associated Press LONDON – Britain’s royal family turned out for the annual Order of the Garter service at Windsor Castle. Queen Elizabeth II was joined by her husband, Prince Philip, the newly-married Duke and Duchess of Cambridge and a host of other royals for the Garter Day ceremony. Garter Day is a symbolic occasion when holders of the honor, chosen because they have held public office, contributed to national life or served the sovereign personally, meet to celebrate the most senior British order of chivalry. The former Kate Middleton, also known as the Duchess of Cambridge, grinned broadly as she watched her husband, Prince William, take part in a procession ahead of the service — causing him to blush. Take a look at pictures…and all of the headgear. And for more, check out the royals in the rain on Sunday or “trooping the colour” on Saturday. WATCH for even more royal hats:

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Adafruit’s iCufflinks pulsate with the power of your Mac love

Men have struggled for millennia to find the most immediate visual signifiers for their wealth and status . Adafruit Industries has now added to their list of choices with a set of iCufflinks that disposes with the metaphors and speaks of power literally — by featuring a pair of power buttons . It’s not enough to merely cast some Mac-inspired On / Off switches out of aluminum, however; Adafruit has also inserted LED lights within the iCufflinks, which can be programmed to pulsate to your chosen rhythm. Because keeping it classy and LEDs go so well together . If you’ve got $128 to splash out on a pair of eminently prestigious shirt adornments, the source link is where you’ll want to head. And keep an eye out for the upcoming necklace version — it’ll be available to suave ladies and gents everywhere in the summer. Continue reading Adafruit’s iCufflinks pulsate with the power of your Mac love Adafruit’s iCufflinks pulsate with the power of your Mac love originally appeared on Engadget on Thu, 16 Jun 2011 08:48:00 EDT. Please see our terms for use of feeds . Permalink

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Glenn Beck can’t seem to get much traction on his upcoming political rally in Israel. So far, not a single leading GOP presidential candidate has expressed interest in attending the pro-Israel demonstration organized by the ousted Fox mega-mouth. As of now only former Democratic vice presidential contender Joseph Lieberman and…

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NC State builds self-healing structural stress sensor, moves on to other alliterative projects

“Sensor, heal thyself,” goes an old saying, and North Carolina State University researchers have given it a new spin. Structural stress monitors can break during, say, an earthquake or explosion: just when you most need information about a building’s integrity. So the NCSU crew added a reservoir of ultraviolet-curable resin; if their sensor cracks, the resin flows into the gap, where a UV light hardens it. An infrared light, which does the actual monitoring, then has a complete circuit through which to pass, and voila: stress data flows once more, aiding decision-makers. Obviously we never tire of UV-reactive gadgetry , especially for making safer buildings, and we’re doubly glad to see self-healing that doesn’t involve the phrase “he’s just not that into you.” To see the self-repair in action, check the picture after the break, and hit the source link for more info. Continue reading NC State builds self-healing structural stress sensor, moves on to other alliterative projects NC State builds self-healing structural stress sensor, moves on to other alliterative projects originally appeared on Engadget on Thu, 16 Jun 2011 09:13:00 EDT. Please see our terms for use of feeds . Permalink

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Hockey fans enraged by the Canucks’ 4-0 home loss to the Boston Bruins in Game 7 of the Stanley Cup finals are on the rampage in downtown Vancouver. The mood turned ugly in the game’s final minutes downtown, where some 100,000 fans had gathered to watch. Groups of angry…

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UK swimming beaches and lakes ranked and mapped

Europe has ranked every bathing place, beach and swimming area across the EU. How do the UK’s beaches and lakes compare? Find which are great – and which are banned • Get the data • Get the map Do you like swimming outside? But how clean is your beach? Since 1990, the European Union has been monitoring over 21,000 beaches, lakes and rivers across Europe – anywhere where swimmers go al fresco, in fact. So that huge dataset covers Brighton Beach, the Hamsptead swimming ponds and the classic Mediterranean beaches of the South of France, Spain and Greece. So, what does the data, out today from the European Environment Agency , show for the UK? The overall figures are good – 96.8% of our swimming areas meet the legal standards, if not the full guidelines. This is down slightly on last year – but more swimming areas are now being surveyed. But three beaches had to be closed because standards were not high enough, including Blackpool North, Newhaven in Sussex and Tywyn in Wales. The rankings only include outside swimming places – not man-made lidos or pools. This is how the data looks on a Google Fusion map : Most British bathing areas do comply – but a significant number only meet the mandatory rules, not the wider-ranging guidelines. What is happening across Europe? According to the report: In 2010, 92.1% of Europe’s coastal bathing waters and 90.2% of inland bathing waters met the minimum quality standards. Only 1.2% of coastal bathing water and 2.8% of inland sites were non-compliant. The remainder are unclassified due to insufficient data. In general, coastal bathing water quality deteriorated between 2009 and 2010 – the number of bathing water bodies meeting the mandatory values fell by 3.5%, while those meeting guide values fell by 9.5%. Inland water quality has also dropped. The number of rivers and lakes achieving the guide values fell by 10.2%, although compliance with the mandatory values was almost stationary. Rivers were particularly problematic, with only 25% of river bathing waters achieving guide values. If you want to, you can find out what variables from the Directive they use to rank each beach here . The EEA use six, slightly confusing, categories. In plain language they mean: •  CG – The best beaches, complying with the law and the guidelines • CI – complies with the mandatory requirements – but not the guidelines •  B – banned or closed (temporarily or throughout the season) • NF – insufficiently sampled • NC – Does not comply with the legal requirements • NS – not sampled Eventually we will try to map all of Europe’s 21,000 beaches – and you can download every country’s data here . The full UK data is below . What can you do with it? Data summary Download the data • DATA: download the full spreadsheet More open data Data journalism and data visualisations from the Guardian World government data • Search the world’s government data with our gateway Development and aid data • Search the world’s global development data with our gateway Can you do something with this data? • Flickr Please post your visualisations and mash-ups on our Flickr group • Contact us at data@guardian.co.uk • Get the A-Z of data • More at the Datastore directory • Follow us on Twitter • Like us on Facebook Pollution Swimming holidays Swimming Beach holidays Simon Rogers guardian.co.uk

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Retail sales figures reveals depth of consumer slump

The slump in retail sales in May does not bode well for GDP growth in the second quarter Retail sales dived by twice the expected rate in May as consumers cut their spending on clothes and other non-food items to pay for higher petrol prices. Retailers said the difficult economic outlook had depressed consumer confidence and encouraged shoppers to stay away from the high street. Sales volumes dropped 1.4%, more than reversing the 1.1% increase in April that was mainly attributed to the royal wedding and unseasonally warm weather. Vicky Redwood, senior UK economist at Capital Economics said the figures showed that April was a temporary blip to a long-term downward trend. “The underlying trend in sales over the past several months still looks broadly flat at best. What’s more, we expect this trend to worsen as households respond to the intensifying squeeze on their real pay. We continue to think that overall household spending will drop by about 1% this year,” she said. Redwood pointed out that recent swings in spending have been primarily driven by consumers cutting food bills, but non-food sales also fell, reversing April’s gain. Clothing, household goods and department store sales all dropped to leave sales over the year since last April virtually flat at 0.2% up. The slump in retail sales in May does not bode well for GDP growth in the second quarter and further increases the chances that the Bank of England will delay raising interest rates until 2012. Economist Howard Archer of IHS Global Insight said the figures would be seen by the Bank of England as justifying a low interest rate policy and maintenance of quantitative easing. But hints that rates would rise towards the end of the year in line with market expectations were likely to discourage consumers from spending. “Many consumers are likely to be worried that the Bank of England could start to raise interest rates before the end of the year. Even if the Bank of England only edges interest rates up, it will affect consumer psychology as people are bound to see the move as the first in a series of hikes,” he said. He said the implications for GDP growth in the second quarter were also likely to concern the Bank of England. “This is particularly worrying for second-quarter GDP growth prospects, given that consumer spending accounts for 65% of GDP,” he said. Consumer price inflation remained at 4.5% in May, which was substantially above average annual earnings growth of around 2% in April. Archer added: “Consumer spending fell by 0.6% quarter-on-quarter in real terms in the first quarter of 2011, and the likelihood is that it will stay very weak for some time to come as household purchasing power remains under severe pressure from high inflation, low wage growth and tighter fiscal policy. Furthermore, soaring utility bills will shortly add to the squeeze on consumers. In addition, unemployment is still high and debt levels are elevated. “Meanwhile, the weak housing market has adverse repercussions for consumer spending. A healthy housing market activity boosts demand for carpets, fittings and furnishings as well as major household appliances while rising house prices can have a significant wealth effect.” Retail industry Economic growth (GDP) Economics Bank of England Interest rates Phillip Inman guardian.co.uk

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ShowBiz Minute: William and Kate, Sheen, Lopez

Polo, glamour and charity for Wills and Kate in LA; Judge sends Charlie Sheen’s lawsuit to arbitration; Jennifer Lopez undecided about returning as ‘American Idol’ judge. (June 16)

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Vancouver Riot PHOTOS: Frustration Over Canucks Loss Spills Into Downtown Streets

Following Vancouver’s 4-0 loss in Game 7 of the Stanley Cup Final, the atmosphere downtown quickly went downhill. Anger filled the streets, fires emerged, cars were flipped and looting was witnessed, all reminiscent of a similar scene in that city 17 years ago. Vancouver Mayor Gregor Robertson reacted to the violence with this statement: “It is extremely disappointing to see the situation in downtown Vancouver turn violent after tonight’s Stanley Cup game. Vancouver is a world-class city, and it is embarrassing and shameful to see the type of violence and disorder we’ve seen tonight. The Vancouver Police and Vancouver Fire Department are doing an exceptional job under challenging circumstances to maintain control of the situation and keep people safe, and emergency crews are working tirelessly to assist those who were injured.” Just two hours after the disturbances began, at least two people were injured, two police cars were burning, and some fires were out of control, The New York Times reported. Photos are now emerging from the scene. Take a look at some of the images coming out of Downtown Vancouver this evening. Learn more and see video from the riots here. Scroll down further for more from the AP. VANCOUVER, British Columbia (AP) — Angry, drunken fans ran wild Wednesday night after the Vancouver Canucks’ 4-0 loss to Boston in Game 7 of the Stanley Cup finals, setting cars and garbage cans ablaze, smashing windows, showering giant TV screens with beer bottles and dancing atop overturned vehicles. Later, looters smashed windows and ran inside department stores. “We have a small number of hooligans on the streets of Vancouver causing problems,” Vancouver Mayor Gregor Robertson said. “It’s absolutely disgraceful and shameful and by no means represents the city of Vancouver. … We have had an extraordinary run in the playoff, great celebration. What’s happened tonight is despicable.” Police said they had reports of four stabbings, though spokeswoman Const. Jana McGuinness said she couldn’t confirm them. Officers from around the region flooded into downtown, and Robertson said things were getting under control, but the images and atmosphere that persisted late into the night suggested otherwise. It took about four hours before downtown quieted again. While Robertson said there had been no fatalities, ambulances appeared to be having trouble getting inside the zone to help the injured. TV images showed at least one woman mopping blood from her forehead. “You don’t ever hope for a situation like this,” McGuinness said. “You celebrate the good times and you prepare for the bad times and that’s exactly what we’ve done. Unfortunately, the tables have turned tonight. … We will have to sit down and evaluate exactly what happened here. It’s going to be a black mark for a very, very long time.” At a Bay store, looters were seen grabbing T-shirts and anything else they could get their hands on. Young women were seen escaping with MAC cosmetics, with one carrying out part of a mannequin. The landmark building was filling with smoke as people, their faces covered in bandannas, continued the violence. The Bay became a target, with windows smashed to allow looters to get to the expensive Coach and Burberry purses. Merchandise went flying into the street. Women rampaged through the main floor makeup department, tossing each other products and squealing in delight. Another fire erupted nearby in an area littered with abandoned Canucks memorabilia and hand-lettered signs expressing support for the team. The violence appeared to start when fans set fire to a stuffed bear decorated to symbolize the Bruins. Others sang a drunken tune as they danced on an overturned vehicle. “It’s terrible,” Canucks captain Henrik Sedin said, shaking his head. “This city and province has a lot to be proud of, the team we have and the guys we have in here. It’s too bad.” The looters turned their attention next on a Future Shop store a few blocks away, smashing windows and flooding up the stairs to the second-floor store, only to turn around quickly. One witness said police were at the top of the stairs. Sears and Chapters stores were also looted, their glass fronts smashed. For many, the ugly chaos made the Cup loss an afterthought. “What I’ve seen is a complete disgrace,” said Beth Hope, 28, who is originally from England but has lived in Vancouver for two years. “I’m a Canucks fan, but my jersey’s in my bag. I’m ashamed to be a fan right now.” Hope said she saw a parkade on fire and cars ablaze. “It’s insane, it’s absolutely insane,” she said. “What’s the point? Our team lost. Why destroy your own city? I’m afraid.” NBA star Steve Nash, from nearby Victoria and the brother-in-law of Canucks forward Manny Malhotra, sent a Twitter message imploring the fans to stop the violence. “We’re a great city and have a lot of class. Our team is great and our championship will come. Soon,” Nash wrote. Robertson praised the police and firefighters and asked people to stay away from the central downtown area. “It is extremely disappointing to see the situation in downtown Vancouver turn violent after tonight’s Stanley Cup game,” Robertson said. “Vancouver is a world-class city and it is embarrassing and shameful to see the type of violence and disorder we’ve seen tonight. “The vast majority of people who were in the downtown tonight were there to enjoy the game in a peaceful and respectful manner. It is unfortunate that a small number of people intent on criminal activity have turned pockets of the downtown into areas involving destruction of property and confrontations with police.” Tear gas mingled with the stench of acrid smoke and stale beer as riot police, truncheons drawn, moved in to quell the violence, pushing crowds away from the burning cars. Later, police cars also were set on fire. At one point, police were using flash-bangs – grenades that are designed to distract and disorient, rather than injure – to try to break up the mob. “This isn’t what the Canucks are about,” said Chad McMillan, 31, a Vancouver resident and Canucks fan. “This isn’t what their fans are about. This isn’t what this city is about.” Flames leaped from at least two flipped vehicles in the middle of trash-strewn streets, filling the downtown core with heavy black smoke in the moments immediately following the game. “I heard a loud noise and turned and there was a car being stomped on by a bunch of guys,” 18-year-old witness Brandon Sinclair said about the first few moments of violence. “A bunch of guys started rocking it, then they flipped it over and five minutes later it was on fire and then they flipped another one. It was just out of control.” Bright orange flames were seen shooting nearly 10 yards into the air as bystanders tossed firecrackers. Television images showed a large fire burning inside a parking garage, but it wasn’t clear what was ablaze. A small group of rioters appeared to be at the heart of the action reminiscent of a similar scene that erupted in the city in 1994 following the Canucks’ Game 7 loss to the New York Rangers. McGuinness said those responsible for this latest damage had an average age of 22 or 23 and were downtown specifically to wreak mayhem, not to watch hockey. “They’ve embarrassed our city and taken away that pride that we had,” she said. For two weeks, the city hosted thousands of fans in areas set aside with gigantic screens for watching the games as the Canucks progressed through the playoffs. Police officers high-fived passers-by, and spectators were well-behaved, win or lose. Game 7 was different. McGuinness said police aren’t blaming alcohol consumption – there was more during Game 5 on Friday night. But she also bristled at the notion that the force’s so-called meet-and-greet strategy was misguided. “I would completely disagree that there is complacency,” she said. “We are very aware in a crowd situation that things can change. We watch for those flashpoints in a crowd.” When flames erupted from an exploding car, bystanders ducked out of fear. Fans who were trying simply to get out of the danger zone found their visibility reduced by the thick black smoke. About an hour after the game, some bold troublemakers started hurling garbage and bottles at police officers, who deflected the debris with riot shields. Protesters who rushed the police line were quickly subdued with blows from a truncheon. Some protesters held what looked like pipes or hockey sticks over their heads as they jeered at officers. Newspaper boxes were wrenched off the sidewalk and hurled through store windows. Portable toilets were tipped as the stifling black smoke spread through the city’s core. While some members of the crowd expressed dismay that the police didn’t take a more aggressive approach to the early vandalism, others said officers were heavy-handed. “There’s people who’ve been coming through the crowds suffering from tear gas,” said 26-year-old Amy Zevick. “I’m seriously disappointed in the city of Vancouver and the country of Canada because it makes me feel the insecurity I read about in other parts of the world. I don’t think it’s OK to loot, but I also don’t think it’s OK to over-police and assume that every person is guilty.” Some seemed to revel in the rampage, recording the vandalism on cell phones and video cameras. A few congratulated those who tried to attack police, and others erupted with cheers every time something was damaged. At least two young men covered in soot reported being roughed up by the police, but they weren’t arrested. Rivers of poured-out alcohol, broken glass and trash made navigating the streets treacherous. Fans wandered amid the chaos, some with bandanas or T-shirts pulled over their faces – either to hide their faces from police and TV cameras or to guard against the smoke, or both. “What is most disappointing and disturbing is that we have spectators who will not go home,” B.C. Solicitor General Shirley Bond said. “We need everyone to pay attention, we need them to leave the downtown and they need to stop treating this as a spectator sport. This is a dangerous situation where people need to go home.”

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