They’ve got your number

They can dispense advice to heart attack victims or enact sexual fantasies with lonely men – but who are the faceless people who earn their living on the other end of the line? The call centre technician: Ankur Chadha, 34, New Delhi When I’m working, I use the pseudonym Alex Smith. Customers can’t pronounce my real name, and we’re encouraged to choose something easier. In fact, it’s my job to assign aliases to new team members: I take their first and last initials, and give them a name that matches. I went to a convent school, then got a Bachelor of Technology from Delhi University. I worked with Hewlett Packard in Bangalore, where I got my initial voice and accent, technical and cultural training. You have to understand the psychology of the people you’re going to be speaking to. We watched a lot of BBC and Discovery. I

Posted by on March 25, 2011. Filed under News, Politics, World News. You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.